Terms and Conditions
Acceptance of Terms of Usage
These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.
Space Flyers reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
General
All the terms and conditions and/or any transactions occuring online at www.spaceflyers.com or by phone are subject to the laws of the State of California. Space Flyers is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.spaceflyers.com to create document is the property of Space Flyers and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by STATE OF FL ORIDA law.
Reservations
All orders are subject to acceptance by Space Flyers. We reserve the right to reject any order at any time without recourse.
Returns
Due to the nature of the product no returns can be made once the order is printed and/or shipped. If there is a claims for defects, damages, or shortages please submit and email to print@spaceflyers.com in writing no later than 3 business days from the day the order was picked up or delived so we can start an investigation into your claim and work to find a solution right away. Spaceflyers will not replace the order if it is determined that the order was used, misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned.
Credit Card
If the Buyer's credit card is declined your order will not be processed. Credit Cards are not stored in our website for for safety reason. Any orders that are on hold due to incorrect artwork submission can be cancelled subject to a 3.5% Cancellation fee. All Cancellations must be sent in writing by email stating the order number and reason of cancellation. Please allow 7 business days for any returns.
Warranty
Space Flyers neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying. Space Flyers may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price.
Shipping
Spaceflyers Flat Rate shipping is subject to the best available carrier at the time the order is shipped, This may include companies such as USPS, FEDEX, UPS and other related shipping companies. Space Flyers will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.
Print Runs
As per industry trade customs, "overruns and under runs not to exceed 10% of the quantity ordered shall constitute an acceptable delivery". However, we appreciate that when you order 1000 cards, you would like to receive 1000 cards. The overwhelming majority of time, we ship you more than you ordered, free of charge. All orders are "counted" on an electronic counting scale before shipping. Rarely, if ever, due to the inherent nature of the printing process, we may ship slightly fewer pieces than you ordered. Printing industry trade standards allow for under runs up to 10%. Therefore, it is within the industry standard that a shipment of 4,500 pieces on a 5,000 order is an acceptable order. Although such a scenario falls within an acceptable delivery, it is never the case at Spaceflyers, Inc. As mentioned, this scenario is the extreme exception and definitely not the rule. Nonetheless, if you plan to send your print job to a mail house, we recommend that you either order a greater quantity, or make someone at Spaceflyers, Inc aware of your situation. Please keep in mind that if you are sending your postcards to a mail house, Post Office (EDDM Program) or fulfillment center, there is also a trade standard of anywhere between 2-10% waste on the mail house's end. Please be sure to consult with your mail house before ordering.
Limitation of Liability:
Space Flyers will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations. Space Flyers shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold Space Flyers responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Space Flyers and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.
Cancellations and Refunds:
Space Flyers and its affiliated company will not refund any money for the orders that were shipped or were cancelled after the order was being processed. Any orders that are on hold due to incorrect artwork submission can be cancelled subject to a 3.5% Cancellation fee. All Cancellations must be sent in writing by email stating the order number and reason of cancellation. Please allow 7 business days for any returns.
Our Printing Process and Order Held Time Frame
Due to our Gang Run printing Process, Spaceflyers, Inc. does not guarantee exact cuts or colors on all print orders. We are not responsible for proof reading, fixing, or adjusting any files sent to us. Carefully double and triple check your order including fonts/spellings, wording, addresses, pictures, logos and more to assure they are correct. Our goal is to make sure that what you sent us is exactly what you want us to print. In the event that a client signs off on an order after a proof is sent by email(if designed by us) or if the job is submitted to us ready to print, the client is held 100% liable for the entire order. All orders must be paid in full before we begin production. Spaceflyers is not responsible for any unauthorized images or pictures used by us to create a design for the customer or any images used by he client to create their own artwork. The client is held 100% liable for any misuse of images and copyright enfridgements. Order left for more than 2 weeks at our facility will be discarded/considered abandoned .In the event order is discarded the customer understand that they will need to purchase a new order at their cost.
Images and Credit:
<a href='https://www.freepik.com/free-photos-vectors/business-card'>Business card psd created by m.salama - www.freepik.com</a>
